Tierline
Sign in to the desk
Pick up your queue where you left off.
Escalation path
Every handoff carries the evidence with it.
A case only moves up a tier with documented findings, so nobody starts over and users never repeat themselves.
CS-01042 · P2Tier 1 · Triage
VPN drops every 10 min on campus Wi-Fi
SymptomsScope
- T1
Service desk
Intake, triage and known fixes
- T2
Specialist
Structured diagnosis to root cause
- T3
Engineering
Infrastructure and permanent remediation